Following Up, It’s A Tradition
Posted by terrepruitt on May 28, 2015
Sometimes I post things that are not in the realm of health, wellness, fitness, and the like, or even what inspires me. Some things I am just sharing. Some things I may write about, because of that “thing”, when you write about it and the act of writing is like therapy. Sometimes, once I bring something up I feel that it is good form to post a follow up of said “thing”. In April I wrote a post sharing that I was kind of sad because I was ending a tradition that had been going on for about fourteen years. It was a collection type of tradition. Where I was a subscriber to an annual ornament. The ornaments were spectacular when we started buying them in 2000, but since then the quality has gone down considerably. In all fairness, I do believe that the price has remained the same or close to it, so I guess that is something. But, the way they are made, now, it is no longer worth the price. I had been thinking of cancelling for a few years, but I was reluctant to let the tradition go. Our Christmas tree is full of Lenox ornaments and it was a joy to collect them. So I was sad to feel the need to stop, but the last ornament I received was THAT bad. I sent the company a letter of cancellation explaining how I used to love their product and I thought it was well made, but that stopped being true years ago.
Here is the reply. They acknowledge having received my request for cancellation. But then the letter goes onto say they are happy that I am still interested in their company and product. They extended an invitation for me to visit them online to view thousands of gifts and things. Ha, clearly they didn’t read the reason for my cancellation. I don’t think that I would be interested in buying something from them for a gift considering I think the quality is bad. If I bought something from them for a gift, I would hope the receiver never read my blog otherwise they would know that I bought them a gift of poor quality. I believe, sadly, that they just have this form letter they send out no matter the reason for cancellation. So, I guess it all goes together. The quality of their product has declined over the years and it seems pretty obvious that they do not care what their departing customers think.
I can imagine that they know the quality has declined so they don’t even bother listening to people expressing that opinion. Of course, that is just a thought. I don’t know. All I know is that their reply did not address my opinion on the quality of the ornaments I have received from them in the past few years.
Oh, well, there are many, many, many other companies that make beautiful ornaments. So . . . that is where I will go to spend my money for gifts and ornaments.
Well, that is it, I was just giving you the update.
Have you ever been the recipient of a form letter that seems to indicate your communication was not actually read?
Terre Pruitt's Blog 
Sonja said
Practically every opt out email response is a non-read non-interested email. why opt out of these emails from various groups, because we no longer have time interest, or want to be solicited. Funny how they thank us and say they are sorry to see us go…but always really should be asking why.
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terrepruitt said
Yes, opt-out e-mail is different. I don’t even expect a response when I opt out of something via e-mail.
And this letter didn’t even say they were sorry to have me cancel. They just said, the cancellation was processed and they were glad I still was interested in their product. Um, yeah, that is why I cancelled after almost 15 years, I’m still interested.
Proof – to me – that they don’t care and take no pride in their product.
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